Frequently Asked Questions

What is required to reserve a property?

What is your cancellation policy?

Can you hold a property for me?

What if I get sick or there is a death in the family etc and can’t come?

Is there a security deposit required?

What time can I check in/out?

Are sheets and towels provided?

Do you provide daily housekeeping?

Do you provide toilet paper, paper towels, dishwasher detergent etc.?

Does my property have a kitchen?

Is there a fireplace in my rental property?

Do I need to bring soap, shampoo, hairdryer etc. ?

Can you send me directions directly to our property?

Are pets allowed in your properties?

Do you have smoking rooms available?

Is there a pool or hot tub available to use?

Is there WiFi in our property?

Is there a phone provided?

Can you arrange equipment rentals / ski lessons for me?

Where can I get groceries?

What is required to reserve a property?
A 50% deposit is required to secure a reservation. The remainder is due 14 days prior to arrival and will be charged to the same card the deposit was made on.

What if I get sick or there is a death in the family etc and can’t come?
We do offer travel insurance through TravelGuard, an AIG company. This costs 7% of the total due and will cover you once you are within 14 days prior to arrival in the case of unforeseen injury, sickness or death of you or any of your traveling party or immediate family. Certain restrictions apply; please call us if you are interested in purchasing this product.

Is there a security deposit required?
 A $500 damage deposit on condos, $1000 on houses and $1500 on select luxury houses is due upon check in. This is taken via a credit card authorization and will be released within 7 days after departure provided there are no damage issues.

What time can I check in/out?
Check in time is guaranteed for 5PM. We make every effort to have properties ready before that but we can’t promise anything before 5PM.

Check out is at 11AM. If nobody is checking in the same day as you we can allow you to check out at 1PM for no charge. To get this later checkout you need to call us the morning of your departure to see if it is possible as we can book a property right up until that day. If nobody is arriving after you we may be able to allow a 5PM check out for a $50 fee. You need to call the office the morning of your departure to see if this is available.

Are sheets and towels provided?
We provide high quality linens and towels in all our properties. When you arrive the beds are made, bath towels, hand towels, facecloths and bathmats are in the bathrooms for your use. When you leave you do not have to strip the beds, just leave the linens where they are and our housekeeping staff will remove them.  There is a washer and dryer in most properties if you would like to wash linens during your stay.

Do you provide daily housekeeping?
Daily housekeeping service is not included with our rentals but it is available for an additional fee. We highly recommend scheduling any cleaning during your stay ahead of time.

Do you provide toilet paper, paper towels, dishwasher detergent etc.?
We provide at least 1 roll of paper towels in the kitchen and at least 1 full roll of toilet paper for each bathroom. We provide a small amount of dishwasher detergent, dish soap and laundry detergent for your use. If you require more we do not provide it.

Does my property have a kitchen?
All of our properties have full kitchens stocked with pots, pans dishes, silverware bowls and glasses. We ensure that there is a coffee maker, microwave, toaster and enough plates, glasses and silverware to serve the # of people the unit sleeps. If you need something special such as a blender, food processor etc. we suggest you bring it yourself.

Is there a fireplace in my rental property?
All of our properties have fireplaces. Most are woodburning and firewood is provided but not kindling or firestarters. Some properties have gas fireplaces that offer the aesthetic charm and heat of a wood fireplace without the work.

Do I need to bring soap, shampoo, hairdryer etc. ?
We provide some hotel style bar soap in the bathrooms. Any other toiletries you should bring yourself. If you require a hair dryer, please bring it along as we cannot guarantee that there will be one in the property.

Can you send me directions directly to our property?
For security reason we cannot release the address of a property until someone physically checks in at our office. We recognize the inconvenience this may pose to some people but it is a policy that we have had to implement to protect our employees and property owners safety. We will be happy to leave directions out at our office for late arriving members of your party.

We have found that because of the rural nature of our area, online mapping services and/or GPS systems are not always reliable here. We highly recommend that you use the written directions we provide to supplement any directions you get yourself. If your directions or GPS differ in some way from the written ones we provide, please follow our directions. Oftentimes GPS systems have routed people onto rural dirt roads that may be shorter mileage-wise, but can be dangerous in poor weather and out of cell phone range.

Are pets allowed in your properties?
No pets are allowed in any of our properties. If we find that you have or had pets in our rental properties you will be subject to a $100 per day fine and/or eviction without refund.

Do you have smoking rooms available?
There is no smoking allowed in any of our properties. Evidence of smoking inside any of our properties will result in a $200 fine taken from the security deposit and/or eviction without refund. You can smoke outside on a balcony or patio as long as cigarette butts are disposed of properly.

Is there a pool or hot tub available to use?
We have a wide variety of properties available for rent, many of which offer sport centers with pools and some offer private hot tubs. If this is something you would like, please be sure to inquire about it prior to booking.

Is there WiFi in our property?
We do have a limited selection of properties with free WiFi available in the property, please be sure to ask for one if you need it. Many condo associations have WiFi available in their clubhouses and there is free WiFi available in all Mount snow base lodges and at our office.